i hate this arrogant monopoly behavior that Qantas have. I booked an online ticket for my flight to Adelaide this coming saturday. and i made the change on my return date at an additional cost. this is after two conversations i had with the operator. i didnt bother to check the confirmation email acting of course on the good faith that the confirmation would be okay. apparently, these inexperienced qantas operators have hearing disability and got the details wrong.. they changed my flight to the same date but earlier by few hours, instead of changing it to a later date.
i called them today and enquiried about this and it would cost me another additional cost for the mistake that they made. and they tried to shift the blame on me for not contacting them early enought for the mistake that i did not commit. Jesus…. this is ridiculous. i even compromised on my part to ask them waiving the additional cost and put it in my file as a credit towards my next flight. they refused. i had no choice but to pay that additional cost.
so i made my firm commitment, never to fly qantas again, unless i really really have no choice. stupid arrogant monopolist.
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